Polyref Terms of Service

You must register with a permanent email address that you control. Disposable, temporary, or alias email addresses are not permitted. We may refuse, suspend, or terminate an account created with such an address.

You are responsible for maintaining the security of your account and credentials and should not share them with others.

If you use Polyref on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf.

You retain ownership of any content you upload or submit to Polyref, including documents, prompts, queries, annotations, and other materials ("Your Data"). We do not claim ownership of Your Data.

You grant us a limited licence to host, store, process, reproduce, and use Your Data solely as necessary to provide, maintain, secure, and improve the Service.

We may collect usage data (including logs), which may be aggregated or anonymised, to monitor performance, improve reliability, and support the operation of the Service. We may also use anonymised data, including usage patterns and interactions, to train and improve AI models. You can opt out of AI training at any time through your account settings or by contacting us.

You are responsible for ensuring that you have all necessary rights and permissions to upload and use Your Data with the Service.

Polyref uses AI to generate summaries, citations, recommendations, and other outputs ("Output").

As between you and Polyref, you retain rights in Outputs generated for you to the extent permitted by applicable law.

You are responsible for reviewing and deciding how to use any Output. AI-generated results may be inaccurate, incomplete, or outdated and should be independently verified. Your use of AI-generated outputs is also subject to our Research Disclaimer, which forms part of these Terms.

Polyref relies on third-party data sources and external services, including services such as OpenAlex, to provide metadata, citations, links to research publications, and other related information.

We do not own or control third-party data or third-party content and make no representations regarding its accuracy, completeness, licensing, availability, or continued availability.

Some third-party sources may impose their own terms, conditions, or restrictions on how their data, metadata, or content may be accessed, used, reused, or redistributed. It is your responsibility to ensure that your use of any third-party data, metadata, linked content, or external materials complies with applicable terms, licences, and laws.

We are not responsible for any third-party content, external platforms, publications, or other materials accessed through or referenced by the Service.

The Service, including its software, design, features, branding, and trademarks, is owned by Deeplit Ltd or its licensors and is protected by applicable intellectual property laws.

Except as permitted by law or with our prior written permission, you may not copy, distribute, modify, reverse engineer, resell, or otherwise exploit any part of the Service.

Nothing in these Terms transfers ownership of the Service to you. You retain ownership of Your Data and Outputs, subject to the rights granted in these Terms.

Subscription fees are charged at the start of each billing period. This section explains our cancellation and refund policy.

Cancelling your subscription

You can cancel your subscription at any time. If you cancel your subscription, it will not renew, but you will retain access to your paid plan and its benefits until the end of your current billing period. After that, your account returns to the free plan and paid benefits are no longer available unless you subscribe again. Cancelling does not refund the current billing period; refunds are governed by the policy below.

Refund policy

You may request a refund for any subscription payment to Polyref, provided you submit your request within 14 days of the date and time you were charged.

The amount we refund depends on how much Agent usage you have used in the month you were charged:

• For a monthly plan, we refund your payment in proportion to your unused Agent usage.
• For an annual plan, we refund 11/12 of your payment in full, plus the current month's 1/12 share in proportion to your unused Agent usage for that month.

Refund requests made more than 14 days after the relevant charge are not eligible under this policy. This policy does not limit any mandatory refund or withdrawal rights you may have under applicable law.

To request a refund, email support@polyref.ai. Please allow up to two business days for us to process your refund once we have confirmed that your request meets the conditions above.

Right of withdrawal

If you are entitled to a statutory right of withdrawal, including as a qualifying consumer in the European Union or European Economic Area, you may withdraw from your subscription within 14 days after entering into the contract without giving a reason.

By requesting immediate access to the Service, you ask us to begin providing it before the withdrawal period ends. If you withdraw after the Service has begun, we may deduct or charge an amount proportionate to the Service provided before you notified us of your withdrawal, but only where permitted by applicable law.

Price changes and payment failures

We may update the prices, plans, and features we offer from time to time. Any updated price will be clearly presented to you and will apply to your subscription only after you have expressly agreed to it.

If payment cannot be completed or remains overdue, we may suspend or restrict access to paid features of the Service.

We handle personal data in accordance with our Privacy Policy, which explains how we collect, use, and protect personal data.

By using the Service, you acknowledge that personal data will be processed as described in our Privacy Policy.

Your use of the Service may involve processing by third-party AI service providers, as described in our Privacy Policy.

We want Polyref to be useful, reliable, and safe for everyone. You agree not to use the Service in ways that undermine that.

You must not use Polyref to:

• break the law or violate the rights of others
• upload content that you do not have the right to use
• attempt to gain unauthorised access to systems, accounts, data, or infrastructure
• scrape, overload, disrupt, or interfere with the Service
• bypass safety, access, or usage restrictions

You must also not:

• attempt to reverse engineer, decompile, or extract the underlying models, prompts, system behaviour, APIs, or other non-public aspects of the Service
• attempt to manipulate or bypass safeguards, including through prompt injection, adversarial inputs, or similar techniques
• attempt to cause the Service to reveal confidential information, system prompts, proprietary data, or other internal information
• attempt to access data belonging to other users or any sensitive internal data
• use the Service in a way that is abusive, fraudulent, deceptive, or harmful to the integrity, security, or reliability of the platform

You must not misrepresent AI-generated output as verified, authoritative, or human-authored research where that would be misleading.

The Service and any Outputs are provided on an "as is" and "as available" basis.

For specific disclaimers relating to AI-generated outputs, see our Research Disclaimer, which forms part of these Terms.

The Service may include data, metadata, links, or other materials sourced from third-party providers, including services such as OpenAlex. We do not control and are not responsible for the accuracy, completeness, licensing, or availability of any third-party data or content.

We make no guarantees that any data, metadata, content, or features will remain current, complete, accurate, or available at any given time.

We may update, modify, suspend, or discontinue parts of the Service at any time, including features or functionality.

To the fullest extent permitted by law, Deeplit Ltd and its officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to your use of the Service.

Our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the amount you paid to us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Deeplit Ltd and its officers, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Service in violation of these Terms
• your use of the Service in violation of applicable law
• any content you upload, submit, or use through the Service
• any infringement, misappropriation, or violation of third-party rights caused by your use of the Service

This indemnity applies only to the extent permitted by applicable law.

To protect the security and reliability of the Service, you must not attempt to bypass, disable, test, or otherwise interfere with its normal operation, including through jailbreaking, reverse engineering, credential abuse, automated misuse, or other unauthorised technical manipulation.

If we detect or reasonably suspect such activity, we may investigate and take appropriate action, including restricting, suspending, or terminating access to the Service.

Where access is revoked due to confirmed misuse or security interference, fees paid are non-refundable except where required by law.

You may stop using the Service or delete your account at any time. Some data may be retained after account deletion as described in our Privacy Policy.

While we hope we never need to restrict or terminate access, we need to outline situations where this may occur.

We may suspend or terminate your access to the Service where reasonably necessary, including, but not limited to, the following circumstances:

• you breach these Terms
• you fail to pay applicable fees
• your use creates risk, harm, or potential legal exposure for us, other users, or third parties
• we are required to do so to comply with applicable law or regulatory obligations
• we reasonably believe your use is abusive, fraudulent, or interferes with the operation of the Service

We may also suspend or terminate access for other operational, security, business, legal, or risk-management reasons where appropriate.

We may take such action with or without prior notice where appropriate.

Where your access to the Service is suspended or terminated due to a breach of these Terms, including misuse of the Service, unauthorised access, or attempts to interfere with or reverse engineer the Service, we may suspend or terminate your access without refund, except where required by applicable law.

On termination, your right to use the Service will end. Some data may be retained as described in our Privacy Policy. Provisions that by their nature should survive termination will continue to apply, including those relating to intellectual property, disclaimers, limitation of liability, indemnity, payments due, and dispute resolution.

These Terms are governed by the laws of Ireland.

You agree that any disputes arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Ireland, except where applicable consumer law provides otherwise.

We may update these Terms from time to time.

If we make material changes, we will make this clear on our website or through the Service. By continuing to use the Service after updated Terms take effect, you agree to the revised Terms.

If you have any questions or concerns about these Terms, you can contact us at: support@polyref.ai